Refund Policy

QuizeForge is operated by QuizForge. Refunds are granted only when the Service fails to deliver the core functionality described on our marketing pages, in-app onboarding, and this website.

1. Eligibility for a refund

You may request a refund if QuizeForge does not perform the essential features we advertise — for example, if quiz generation from uploaded notes is repeatedly unavailable, fundamentally broken, or materially different from what is described at the time of purchase.

Refunds are not provided for:

• Change of mind, unused subscriptions, or no longer needing the service.
• Misunderstandings about features clearly listed in our Terms or Pricing page.
• Issues caused by your device, browser, network, or third-party services outside our control.
• Violation of our Terms that results in account suspension or termination.

2. Reporting window

To be eligible, you must report the failure within 14 days of the date you first experienced it or within 14 days of purchase, whichever is later. Reports must include a clear description of the problem and, where possible, screenshots or steps to reproduce it.

3. How to request a refund

Refunds are processed by our payment provider, Razorpay.com, which is the Merchant of Record for all QuizeForge orders.

• Email us at heykrishagrawal@gmail.com with your account email, order reference, and a description of the failure. We will investigate and, if validated, arrange the refund with Razorpay.
• You may also contact Razorpay directly at razorpay.net using the email address you paid with.

4. Investigation and decision

We will review your report and respond within 7 business days. If we confirm the Service failed to deliver what was promised, we will issue a full refund for the affected payment. If we cannot reproduce or verify the failure, we may decline the refund but will explain our reasoning.

5. Cancellations

You can cancel your subscription at any time from your account settings or Razorpay customer portal. Cancellation stops future charges; it does not automatically generate a refund unless the criteria above are met. You keep access until the end of the period you have already paid for.

6. Contact

For any refund question, contact QuizForge at heykrishagrawal@gmail.com.